If the help center does not answer your question, a real person on the Maram team is here. Here is how to reach us and what to expect.
The fastest way: the Help button
When you are signed in, use the Help button in the bottom-right corner of the app. You can:
- Search the help center.
- Contact us, by opening an Issue or a Suggestion.
- See Your requests, where all your conversations with us live.
When you contact us, your message becomes a request. Our reply appears under Your requests and also lands in your email, and you can reply back to keep the conversation in one place.
Or email us
You can always email support@maram.solutions. It reaches the same team.
How quickly we reply
We usually reply within 24 hours. We are a small team and we keep support direct and practical, so you can get back to the live work.
What helps us help you faster
- Tell us what you were trying to do and what happened.
- Mention the product or page it relates to.
- If it is about a purchase, the order or product name helps.
- A screenshot is worth a lot.
Issue vs Suggestion
Choose Issue when something is wrong or you are stuck, so we know to help you directly. Choose Suggestion when you have an idea to make Maram better. We read every suggestion; it shapes what we build.
For practitioners
There is also a practitioner help hub with guides specific to teaching, linked from your practitioner area.