The Maram Guarantee
Learn live with confidence
Buying live training from someone you have not met should not feel like a risk. It does not on Maram. Here is what we promise every learner, on every purchase.
Vetted practitioners only
Everyone who teaches on Maram is reviewed and approved before they can sell a single session. You learn from someone we have checked, not from anyone who signed up.
Every application is reviewed against evidence: the work they have built, a teaching sample, and contactable references.
Your payment is protected until you are taught
When you pay, the practitioner does not get the money straight away. We hold it until your session has actually been delivered.
Most platforms pay the seller the moment you buy and leave you to claw money back. On Maram, you never have to.
Refunded automatically if it does not happen
If a session is cancelled, or a practitioner does not show up, you are refunded in full without chasing anyone.
You can also report a session that did not take place. We hold the payment while we look into it.
A real person stands behind it
If something goes wrong, you reach a real member of the Maram team, and we usually reply within 24 hours.
Use the Help button in the app, or email support@maram.solutions.
How it works in practice
Real situations, and what actually happens.
A practitioner cancels a workshop you booked
You are refunded 100% automatically and emailed a receipt. You do nothing.
A single session in your cohort is cancelled
It is rescheduled. If the new time does not work for you, you are refunded for it.
A session you paid for simply never happened
You report it. The payment is held while an admin reviews it, which protects your refund.
You bought a one-to-one service
The practitioner is paid only after they deliver it and you confirm you received it.
Common questions
How do I request a refund?
Most refunds are automatic, so usually there is nothing to request. If you do need to ask, use the Help button in the app or email support@maram.solutions and we will handle it fairly.
How long does a refund take?
Refunds go back to your original payment method, and typically appear within a few business days depending on your bank.
What if I just change my mind?
Under UK and EU rules you may have a 14-day right to cancel. Because Maram sells live and digital content, that right ends once a live session or recording begins, which you confirm at checkout. If you have not started yet, contact us.
Does the guarantee cover services?
Yes. A service is delivered two-sided: the practitioner marks it delivered and you confirm you received it, and only then is their payment released.
Does a refund cost me anything?
No. When a practitioner cancels, you are refunded in full. Maram keeps only its small platform fee as the practitioner's penalty; it never comes out of your refund.
The full detail of how refunds and cancellations work is in our Refund Policy. Need a hand? Visit the help center, or email support@maram.solutions.
Maram is operated by Maram Solutions Ltd, registered in the United Kingdom.